Accessibility Statement
CitizenPass is committed to making Canadian citizenship test preparation accessible to everyone, including people with disabilities. We design and build our app to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the Accessibility for Ontarians with Disabilities Act (AODA).
Our commitments
Keyboard navigation
Every interactive element on the site — the practice quiz, navigation, study guide, sidebar, forms — is fully operable using only a keyboard. A skip-to-content link appears on first focus.
Screen reader support
We test with NVDA, VoiceOver (macOS / iOS), and TalkBack (Android). Form fields have labels, images have descriptive alt text, and the page lang attribute matches the route (en-CA for English pages, fr-CA for French).
Color and contrast
Body text aims for at least 4.5:1 contrast against its background (WCAG AA). Correct and incorrect quiz answers use both color and a glyph (✓ / ✕) plus a text label so users with color-vision differences are not blocked.
Reduced motion
Where animations exist (hero video, transitions, sidebar drawer), we honour the prefers-reduced-motion setting so users who experience motion-triggered discomfort can study without vestibular triggers.
Conformance status
CitizenPass is partially conformant with WCAG 2.1 Level AA. Partially conformant means some parts of the content do not fully meet the standard. We are actively working on the gaps documented below and ship improvements continuously.
We do not currently publish an external VPAT (Voluntary Product Accessibility Template) — if your organization needs one for procurement, contact us at the address below and we will share our current internal audit.
Known limitations
- •Hero video on /: the homepage hero plays a short looping video. Users who request reduced motion see a static fallback poster instead.
- •Third-party embeds: advertising units (Google AdSense) and analytics scripts are loaded from third parties and may not fully meet our internal standards. We disable them entirely for Premium subscribers.
- •PDF study sheet: the printable study sheet is generated client-side and prints in a two-column layout. If you need a screen-reader-friendly version, email us and we will send a tagged PDF.
- •Older blog posts: a small number of legacy blog posts have cover images with generic alt text. We are working through these systematically.
Supported assistive technology
We test against the most-used assistive technology combinations on the platforms our users actually study from:
- •NVDA + Firefox or Chrome on Windows 10 / 11
- •VoiceOver + Safari on macOS and iOS
- •TalkBack + Chrome on Android
- •Browser zoom up to 400 % without horizontal scrolling on a standard 1280 × 1024 viewport
- •High-contrast and dark modes via OS or browser settings
Report an accessibility barrier
We want to hear from you
If you encounter a barrier or have a suggestion that would make CitizenPass easier to use, please tell us. Include the page URL, what you were trying to do, and any assistive technology you were using. We respond to every accessibility report and aim for a fix within 5 business days for blockers and 30 days for non-blocking issues.
Email accessibility@citizenpass.ca or use the form on our support page.
Statement details
This accessibility statement applies to the website at citizenpass.ca and to the CitizenPass iOS and Android applications. It does not cover external websites linked from CitizenPass. This statement was last reviewed and updated on June 15, 2026.
A French-language version of this statement is available at /fr/accessibilite.