Privacy Policy
Effective Date: March 7, 2026
Last Updated: March 7, 2026
LiaWeb ("we", "us", "our") operates CitizenPass (the "Service"), a Canadian citizenship test preparation application available on web, Android, and iOS. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
If you have questions about this Privacy Policy, please contact us at: privacy@citizenpass.ca
1. Information We Collect
a) Account Information
When you create an account, we may collect your name, email address, province/territory of residence, and authentication credentials (via Google Sign-In or email).
b) Usage Data
We automatically collect information about how you use the Service, including lessons completed, quiz scores, study time, streak data, achievement progress, device type, operating system, and app version.
c) Purchase Data
When you subscribe to CitizenPass Pro, payment processing is handled by Stripe (web), Google Play (Android), or Apple App Store (iOS). We receive confirmation of your subscription status but do not store your full payment card details.
d) AI Coach Data
If you use the AI Coach feature, your questions and the AI responses are processed in real-time. We may retain anonymized conversation logs to improve the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Personalize your study experience and track progress
- Process subscriptions and manage your account
- Send study reminders and notifications (with your consent)
- Analyze usage patterns to improve content and features
- Respond to support requests
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services to operate CitizenPass:
Supabase — Authentication and database hosting
RevenueCat — Subscription management across platforms
Stripe — Web payment processing
Anthropic API (Claude) — AI Coach functionality
PostHog — Product analytics and usage tracking
Google Play Billing — Android in-app purchases
Apple StoreKit — iOS in-app purchases
Google AdSense — Displays advertisements on certain pages of the website (such as blog articles and the free practice test). Google and its third-party vendors may use cookies (including the DoubleClick DART cookie) to serve ads based on your prior visits to citizenpass.ca and other websites. You can opt out of personalized advertising by visiting Google's Ads Settings (https://www.google.com/settings/ads) or www.aboutads.info. For more information about how Google uses data when you use partner sites, see https://policies.google.com/technologies/partner-sites.
Each third-party service has its own privacy policy. We encourage you to review them.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.
5. Your Rights
Under Canadian privacy law (PIPEDA) and applicable regulations, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data
- Portability — Request your data in a portable format
- Withdraw Consent — Withdraw consent for data processing at any time
To exercise any of these rights, contact us at privacy@citizenpass.ca. We will respond within 30 days.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
CitizenPass is intended for users aged 18 and older (citizenship test applicants aged 18-54). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us.
8. International Data Transfers
Your data may be processed and stored in Canada and the United States, where our service providers operate. By using the Service, you consent to the transfer of your information to these countries.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries:
Email: privacy@citizenpass.ca
LiaWeb
Website: https://citizenpass.ca
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