Privacy Policy

Effective Date: March 7, 2026

Last Updated: March 7, 2026

LiaWeb ("we", "us", "our") operates CitizenPass (the "Service"), a Canadian citizenship test preparation application available on web, Android, and iOS. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

If you have questions about this Privacy Policy, please contact us at: privacy@citizenpass.ca

1. Information We Collect

a) Account Information

When you create an account, we may collect your name, email address, province/territory of residence, and authentication credentials (via Google Sign-In or email).

b) Usage Data

We automatically collect information about how you use the Service, including lessons completed, quiz scores, study time, streak data, achievement progress, device type, operating system, and app version.

c) Purchase Data

When you subscribe to CitizenPass Pro, payment processing is handled by Stripe (web), Google Play (Android), or Apple App Store (iOS). We receive confirmation of your subscription status but do not store your full payment card details.

d) AI Coach Data

If you use the AI Coach feature, your questions and the AI responses are processed in real-time. We may retain anonymized conversation logs to improve the Service.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Personalize your study experience and track progress
Process subscriptions and manage your account
Send study reminders and notifications (with your consent)
Analyze usage patterns to improve content and features
Respond to support requests
Comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate CitizenPass:

Supabase — Authentication and database hosting

RevenueCat — Subscription management across platforms

Stripe — Web payment processing

Anthropic API (Claude) — AI Coach functionality

PostHog — Product analytics and usage tracking

Google Play Billing — Android in-app purchases

Apple StoreKit — iOS in-app purchases

Each third-party service has its own privacy policy. We encourage you to review them.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

5. Your Rights

Under Canadian privacy law (PIPEDA) and applicable regulations, you have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data
Portability — Request your data in a portable format
Withdraw Consent — Withdraw consent for data processing at any time

To exercise any of these rights, contact us at privacy@citizenpass.ca. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

CitizenPass is intended for users aged 18 and older (citizenship test applicants aged 18-54). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us.

8. International Data Transfers

Your data may be processed and stored in Canada and the United States, where our service providers operate. By using the Service, you consent to the transfer of your information to these countries.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries:

Email: privacy@citizenpass.ca

LiaWeb

Website: https://citizenpass.ca

Explore CitizenPass

Free Practice Test·Study Guide·Citizenship Test Blog·Terms of Use·Support